Our Commitment to Digital Accessibility

01Our Accessibility Goals

We aim to provide a website that is understandable, navigable, and usable by a broad range of visitors.

Our accessibility priorities include:

• Supporting navigation using a keyboard.
• Providing readable and understandable website content.
• Improving compatibility with screen readers and other assistive technologies.
• Maintaining appropriate text contrast and visibility.
• Providing descriptive text for meaningful images where appropriate.
• Using clear headings and logical page structures.
• Making forms and checkout processes easier to understand.
• Providing accessible methods for contacting customer support.
• Identifying and addressing accessibility barriers when they are reported.

These are our accessibility objectives and should not be interpreted as a certification that every feature currently meets a particular accessibility standard.

02Accessibility Standards

We use the Web Content Accessibility Guidelines (WCAG), developed by the World Wide Web Consortium (W3C), as a reference for improving digital accessibility.

Our accessibility improvement efforts are informed by WCAG 2.2 Level AA principles, where applicable and reasonably achievable.

These guidelines address important aspects of accessibility, including making digital content:

• Perceivable: Information can be presented in ways users can perceive.
• Operable: Website functionality can be accessed using different input methods.
• Understandable: Content and interactions are reasonably clear and predictable.
• Robust: Content is designed to work with a range of browsers and assistive technologies.

We have not represented that our website has completed an independent accessibility audit or achieved full WCAG 2.2 Level AA conformance.

03Website Navigation

We aim to organize our website so customers can locate products, information, and support resources without unnecessary difficulty.

Accessibility considerations may include:

• Clear navigation menus
• Logical heading structures
• Descriptive page titles
• Understandable links
• Consistent website layouts
• Keyboard-accessible interactive elements
• Visible keyboard focus indicators
• Predictable navigation patterns

We recognize that certain themes, plugins, or third-party components may introduce accessibility limitations.

We aim to review and improve these elements as issues are identified.

04Screen Readers and Assistive Technologies

We recognize that some customers rely on screen readers, screen magnifiers, voice recognition software, alternative input devices, or other assistive technologies.

We aim to support these technologies through appropriate website structure and accessible content practices.

However, compatibility may vary depending on the device, browser, assistive technology, and website feature being used.

If you experience difficulty accessing information with assistive technology, please contact our support team.

05Text Readability and Visual Accessibility

We aim to make website content easier to read and understand.

Our accessibility considerations include:

• Readable font sizes
• Appropriate color contrast
• Clear spacing between text elements
• Descriptive headings
• Understandable instructions
• Text alternatives for meaningful visual content
• Avoiding unnecessary reliance on color alone to communicate important information

Customers may also use browser zoom, device accessibility settings, or assistive software to adjust the presentation of website content.

06Product Images and Descriptions

Product images, specifications, and descriptions are important parts of the online shopping experience.

We aim to provide meaningful product information in text wherever practical, so customers are not required to rely exclusively on images to understand a product.

Our goals include using descriptive image alternatives where appropriate and presenting key product specifications in accessible formats.

If you need additional assistance understanding a product's features, compatibility, or specifications, please contact us.

07Forms and Checkout Accessibility

We recognize the importance of accessible forms and checkout processes.

We aim to improve the usability of:

• Customer contact forms
• Shopping cart controls
• Shipping address fields
• Billing information fields
• Account forms
• Payment selection interfaces
• Order confirmation pages

Some checkout functions are provided by third-party payment services.

Their accessibility features and limitations may differ from those of our main website.

If you encounter an accessibility barrier during checkout, please contact us so we can review the issue and discuss available assistance.

Never share full payment card numbers, card security codes, or payment account passwords through email or live chat.

08Third-Party Services and Content

Our website may integrate third-party tools, including:

• Payment processors
• Buy Now, Pay Later services
• Customer support systems
• Shipping and tracking services
• E-commerce plugins
• Embedded content or external websites

These services may have their own accessibility standards, interfaces, and limitations.

Although we do not control every aspect of independent third-party platforms, we welcome reports of accessibility issues involving integrations used on our website.

Where appropriate, we may investigate the concern or direct customers to the relevant provider.

09Known Limitations and Ongoing Improvements

Despite our efforts, some areas of our website may not yet be fully accessible to every user.

Potential barriers may arise from:

• Third-party plugins
• Payment provider interfaces
• Dynamic product content
• Certain interactive elements
• Images without sufficient alternative descriptions
• Changes introduced through website updates
• Differences between browsers and assistive technologies

We have not completed a comprehensive public assessment identifying every current accessibility limitation.

We encourage visitors to report specific barriers so they can be reviewed and prioritized appropriately.

10Reporting an Accessibility Issue

If you experience difficulty accessing any part of https://orvexo.us, we encourage you to contact us.

Please include as much of the following information as you are comfortable sharing:

• The webpage URL where the issue occurred
• A description of the accessibility barrier
• The feature or information you were trying to access
• Your browser and device, if relevant
• The assistive technology you were using, if applicable
• Your preferred method of contact

You do not need to disclose a disability or medical diagnosis to report an accessibility concern.

Accessibility Support Email: info@orvexo.us

11How We Handle Accessibility Feedback

When we receive an accessibility-related concern, our goal is to:

1. Review the information provided.
2. Identify the affected page or functionality.
3. Assess the nature of the reported barrier.
4. Determine whether a technical improvement or alternative form of assistance is available.
5. Communicate relevant next steps to the customer.

Resolution times may vary depending on the complexity of the issue and whether third-party systems are involved.

We do not guarantee that every reported issue can be resolved immediately, but accessibility feedback is an important part of our improvement process.

12Alternative Assistance

If you cannot access product information, order details, policies, or customer support features through our website, please contact us.

Where reasonably available, our team can help provide information through an alternative communication method.

Examples may include:

• Explaining product information by email
• Providing shipping or return instructions
• Helping locate order information
• Clarifying store policies
• Assisting with customer support requests

The availability of specific alternatives depends on the request, security requirements, and applicable operational limitations.

13Continuous Accessibility Improvement

We recognize that accessibility requires ongoing attention.

As our website evolves, we aim to consider accessibility when:

• Updating website layouts
• Adding product categories
• Publishing new pages
• Introducing interactive features
• Selecting or updating plugins
• Improving checkout processes
• Reviewing customer feedback

We also recognize that technical updates can introduce new barriers, making periodic review important.

14Accessibility and Customer Privacy

Customers contacting us about accessibility concerns may provide contact information and details about their experience.

We will handle personal information associated with these requests in accordance with our Privacy Policy and applicable law.

We encourage customers to share only the information necessary for us to understand and respond to their concerns.

Read Our Privacy Policy

15Legal Rights and Accessibility

This statement describes our accessibility goals and feedback process.

It does not replace, waive, or limit any accessibility rights or obligations established under applicable law, including relevant provisions of the Americans with Disabilities Act and other applicable federal or state requirements.

The legal requirements applicable to a particular website or service depend on the relevant circumstances.

We recognize the importance of addressing accessibility concerns appropriately.

16Updates to This Statement

We may revise this Accessibility Statement as our website changes or as we improve our accessibility practices.

Updates may reflect:

• Changes to website functionality
• Accessibility improvements
• New assistive technology considerations
• Updated technical guidance
• Changes in applicable legal requirements
• Feedback received from customers

The Last Updated date at the top of this page will reflect revisions.

17Frequently Asked Questions

18Related Information

For additional information about our website and customer services, please visit:

• About Us
• Our Commitment
• Contact Us
• Frequently Asked Questions
• Order Help Center
• Privacy Policy
• Cookie Policy
• Terms of Service