Order Help Center

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2. Understanding Your Order Status

Your order may pass through several stages before delivery.

Order Status	What It Means
Pending Payment	Your order is awaiting payment confirmation or authorization
Processing	Payment has been received or authorized and the order is being prepared
On Hold	The order requires additional verification or action
Shipped	The package has been dispatched and tracking may be available
Delivered	The carrier has marked the shipment as delivered
Completed	The order has been marked complete in our system
Canceled	The order has been canceled
Refunded	A refund has been recorded or processed
Failed	Payment or order processing was unsuccessful

Status labels and their meanings may vary depending on the checkout system and carrier. A “Completed” order status does not necessarily confirm physical delivery.

4. Shipping and Delivery Information

We offer free standard shipping on eligible orders within our supported United States delivery area.

Shipping Detail	Information
Shipping Cost	FREE
Minimum Order	None
Order Cut-Off	4:00 PM Central Time
Processing Time	1–2 business days
Estimated Transit	3–7 business days
Estimated Total Delivery	4–9 business days

Business days generally exclude weekends and applicable holidays for order processing.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, address issues, or other circumstances.

View Our Shipping Policy

Order Help Center | Orvexo

Order Help Center

1. How Can We Help You Today?

Track Your Order

Track Your Order

Change or Cancel an Order

Shipping and Delivery Help

Returns and Refunds

Returns and Refunds

Payment Assistance

Product and Warranty Support

2. Understanding Your Order Status

3. How to Track Your Order

4. Shipping and Delivery Information

5. I Haven't Received My Order Confirmation

6. My Tracking Number Isn't Working

7. My Order Is Delayed

8. My Package Says Delivered, but I Can't Find It

9. I Received the Wrong Product

10. My Product Arrived Damaged

11. I Want to Change My Order

12. I Want to Cancel My Order

13. How to Return an Item

14. How Refunds Work

15. Buy Now, Pay Later Order Assistance

For Order-Related Questions

For Financing-Related Questions

16. Product Warranty Assistance

17. Frequently Asked Order Questions

How do I check whether my order was successful?

Can I place an order without creating an account?

Can I request faster delivery?

Can I cancel an order after it ships?

Do you charge a restocking fee?

Can I return an item purchased using Afterpay?

What happens if an item is out of stock after I order?

Can I return an item directly to your Madison business address?

How do I get a copy of my invoice?

Can I contact support outside business hours?

18. Contact the Order Support Team

19. Helpful Customer Resources